Help Center & Guides

Everything you need to go online, explained simply.

VIP Service

Looking for a "Turnkey" solution?

If technical steps seem too difficult, choose the Managed Pro plan. You won't have to worry about configuring hosting, SSL, email, domains, or files. We take care of everything.

Just choose "Managed Pro" indicating the domain name you want.

Choose Managed
We handle the technical side.
DIY GUIDE

How to put your site online (Download)

If you downloaded the ZIP package, follow these 4 steps.

1
Download ZIP

From checkout or dashboard, download the sito_completo.zip file. Save it to your desktop.

2
Extract Files

Right-click on the ZIP -> "Extract all". You will find the index.html file and images.

3
Hosting & Domain

We recommend Serverplan for maximum speed and support:

Buy Domain Buy Linux Server
4
Upload Online

Use your hosting's File Manager or FileZilla to upload files to the public_html folder.

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Why choose 123Web.ai?

Not just a website, but a complete platform. Ultra-fast NVMe hosting, integrated security, and dedicated support in one package.

  • NVMe Storage
  • Anti-DDoS Protection
  • 24/7 Support
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Don't have Hosting or Domain yet?

We tested dozens of providers. Serverplan is the only one guaranteeing:

  • H24 Support
  • Ultra-fast NVMe Disks
  • Free SSL Certificate
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Starting from 26€ / year

Quick Edit Guides

How to change texts?
You can modify texts directly by opening the index.html file with a program like Notepad (Windows) or TextEdit (Mac).

Search for the phrase you want to change and overwrite it. Save the file and re-upload it to the server.
How to change photos?
In the site folder, you find images (e.g. gen_1.webp).

1. Take your new photo.
2. Rename it exactly like the one you want to replace (e.g. gen_1.webp).
3. Replace the file in the folder.
Email Configuration
No need to touch code! In the package, you find a file called setup_email.php.

Upload everything online, then visit that page with your browser to connect your email in 1 minute.
See step-by-step instructions →

Frequently Asked Questions (FAQ)

Files must be uploaded to the main server folder, usually named:
/public_html
 ├── index.html (Main File)
 ├── favicon.png
 └── gen_1.webp
⚠️ Warning: The main file must strictly be named index.html (lowercase), otherwise the site won't be visible.

No! Sites generated by 123WEB.AI are static (HTML/CSS). This makes them much faster and more secure than WordPress sites because they cannot be hacked via SQL injection and require no database maintenance.

Certainly. All generated sites are 100% Responsive. This means they automatically adapt to computers, tablets, and mobile phones (iPhone and Android) without you needing to do anything.

To publish the site you need a Domain and Hosting. We recommend Serverplan for reliability and performance:Once purchased, you will receive FTP/cPanel access data to upload your site files.

Yes, the generated code includes fundamental SEO tags (Title, Description, Semantic H1-H2 structure). Being very light and fast, Google will tend to reward it compared to heavy sites made with complex builders.

Absolutely yes, the code is 100% yours. You can open it with any text editor (Notepad, VS Code) or use the Visual Editor included in the package.

NEW: Once the package is downloaded, you will no longer be able to use the centralized AI Editor on 123WEB.AI. However, you can use the Visual Editor (edit.php) installed directly on your hosting to modify texts and images in real-time without touching any code.

To ensure maximum security, activation instructions are not public but found inside the package you downloaded.

1. Download and extract your site ZIP.
2. Look for the file TUTORIAL 2026.html inside the folder.
3. Open it with your browser (Chrome, Safari, etc.) and follow the interactive guide.

The system includes an automatic tool that will write the configuration for you, without having to touch code by hand.

Absolutely yes. Unlike WordPress plugins that often suffer attacks, this is a native protected PHP form.

Your email passwords are saved in a protected configuration file (config.php) that is not accessible from outside thanks to security rules included in the package's .htaccess file.

Video Tutorials

Watch our short guides to get started right away.

Tutorial Download
Tutorial: How to install the Download Plan
Tutorial Managed
Tutorial: How to activate the Managed Pro Plan
GUIDE TESTUALI

Step-by-Step Guides

These guides are for those who purchased the Hosting or Download plan. If you chose the Managed PRO (Turnkey) package, you don't have to worry about anything: we take care of it all!

How to create an Email on Plesk
  1. Log in to Plesk: Use the link and credentials you received in the welcome email.
  2. Mail Section: In the left menu, click on the "Mail" item.
  3. Create Address: Click the blue "Create Email Address" button.
  4. Details: Enter your desired name (e.g., info), choose a secure password, and click "OK" at the bottom of the page.
Pro Tip: Create complex and unique passwords for each email account to ensure maximum security for your business.
How to set up Email on Smartphone or PC

Use these universal settings for Outlook, Gmail, iPhone, or Mac Mail:

  • Username: Your full email (e.g., info@yourdomain.com)
  • Mail Server (In/Out): mail.yourdomain.com
  • IMAP Port: 993 (SSL/TLS)
  • SMTP Port: 465 (SSL/TLS)
Make sure to enable the "Outgoing server authentication required" option in your settings.
How to install a Free SSL Certificate
  1. Websites & Domains: In the main Plesk dashboard, find your domain.
  2. SSL/TLS Certificates: Click on the "SSL/TLS Certificates" icon.
  3. Let's Encrypt: Under "Install a free basic certificate provided by Let's Encrypt", click "Install" (or "Get it free").
  4. External DNS & ACME Code: If your domain is managed externally (e.g., Namecheap, GoDaddy), Let's Encrypt will show you a TXT Code (e.g., _acme-challenge.yourdomain.com).
    Important: You must copy this code into your registrar's DNS panel and wait a few minutes before clicking "Reload" in Plesk.
  5. Confirm: Once the code is verified, click the blue "Install" button to activate it. You'll have the green padlock in seconds.

ACME Challenge Screen Example (click to enlarge):

ACME Challenge Example
Go easy: With the Managed PRO (Turnkey) package, SSL activation is fully managed by our technical team.
DNS Configuration (SPF, DKIM, DMARC)

These records help prevent your emails from ending up in SPAM. They must be added to your domain management panel (DNS) provided by your registrar (Namecheap, GoDaddy, SiteGround, etc.).

0. A Record (Website Address)

Type: A | Name/Host: @ (or empty)

yourdomain.com

Points your domain to the server. Use the IP found in Plesk.

0b. A Records (Mail, Webmail, WWW)

Type: A | Name/Host: mail, webmail, www

yourdomain.com

These are required for your email, webmail, and the "www" version of your site to work properly.

1. SPF Record (Authorization)

Type: TXT | Name/Host: @

v=spf1 +a +mx +ip4:[YOUR-PLESK-IP] ~all

This record officially declares which servers are authorized to send emails for your domain.

2. DKIM Record (Digital Signature)

Type: TXT | Name/Host: default._domainkey

In Plesk > DNS Settings, look for the record starting with v=DKIM1;... and copy it entirely as the value.

3. DMARC Record (Policeman)

Type: TXT | Name/Host: _dmarc

v=DMARC1; p=none; adkim=s; aspf=s

Tells servers to "quarantine" suspicious emails with strict alignment.

IMPORTANT: Do not copy "[YOUR-PLESK-IP]". You must replace it with your server's numeric IP address found in your Plesk dashboard.
Where to do it? If you chose the Managed PRO (Turnkey) package, we handle everything! If you manage the domain externally, log in to the site where you bought the domain, look for "DNS Management," and add the records (A, TXT) shown above.
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